ck999's Privacy Policy
Our transparent commitment to how your personal information is collected, stored, and used — secured with SSL encryption.
Introduction & Applicability
ck999 is a trusted online gaming and betting platform in Bangladesh. We place the highest importance on our users' privacy. This privacy policy explains in detail how we collect your personal information, the purposes for which we use it, how we store it, and how we keep you informed about your rights.
This policy applies equally to all of ck999's services, websites, and mobile platforms. Whenever you use our platform, create an account, or use any of our services, you are agreeing to this privacy policy. We may update this policy from time to time, so we recommend reviewing it regularly.
Our goal is to create a safe and transparent environment where you can enjoy gaming with confidence, knowing that your information is fully protected.
What Information We Collect
ck999 collects only the information that is essential for running our services smoothly. Below we describe the types of information we collect under two main categories:
A. Information You Provide Directly
When you create an account or use ck999's services, the information you provide yourself includes:
- Full name and date of birth (for age verification — for users 21+ only)
- Email address and mobile number
- Payment-related information (partial account number for bKash, Nagad, Rocket, or Upay)
- Document information required for identity verification
- Information provided when contacting the support team
B. Automatically Collected Information
Information collected automatically while you use our platform includes:
- IP address and device information (type, operating system, browser)
- Login time, session duration, and platform usage patterns
- Gaming activity logs (betting history, win/loss records)
- Information obtained from cookies and similar tracking technologies
- Transaction history and financial activity records
Purpose of Data Use
ck999 uses the collected information only for the legitimate purposes listed below. We never sell your information to third parties for commercial purposes.
- Account Management: To create, verify, and securely manage your account.
- Payment Processing: To ensure safe deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
- Service Improvement: To analyze user experience and improve the quality of the platform.
- Fraud Prevention: To detect and prevent unauthorized access, money laundering, and fraud.
- Customer Support: To resolve your issues and provide 24/7 support.
- Legal Obligations: To maintain records required to comply with applicable laws and regulations.
- Responsible Gaming: To identify unusual gaming behavior and ensure user protection.
- Communications: To send important account-related notifications and service updates.
Data Security Measures
ck999 follows industry-standard technical and organizational measures to protect your information. Our security framework is described below:
SSL Encryption
256-bit SSL/TLS encryption is used across our entire platform. All data exchanged between your browser and our servers is fully encrypted and cannot be read by third parties.
Password Protection
Your account password is never stored in plain text. We use strong hashing algorithms that convert your password into an unreadable format.
Payment Information Security
Full account numbers for bKash, Nagad, Rocket, or Upay are not stored in our system. Payments are processed directly through the secure systems of the respective mobile banking providers.
Server Security
Our data servers are equipped with both physical and digital protection. Regular security audits are conducted, and 24-hour monitoring systems remain active to detect unauthorized access.
Sharing Data With Third Parties
ck999 never sells or rents your personal information for commercial purposes. However, information may be shared in the following limited circumstances:
Service Provider Partners
We use trusted third-party services for payment processing, technical infrastructure, and fraud prevention. These partners are given only the information necessary for their specific tasks and are contractually bound to uphold our privacy standards.
Legal Obligations
We may be required to disclose information to comply with a court order, a lawful request from a government authority, or applicable law. In such situations, we provide only the minimum information needed to meet the legal requirement.
Business Changes
If ck999's business structure changes in the future (such as a merger or acquisition), your information may be transferred to the new entity. However, the protections under this policy will continue to apply and you will be notified in advance.
Cookies & Tracking Technologies
Cookies and similar technologies are used on the ck999 platform to improve your experience. Below we describe the types of cookies and their purposes:
Essential Cookies
These cookies are essential for the basic functionality of the platform. They are used to maintain your login session and for security verification. Disabling these cookies will prevent the site from working properly.
Functional Cookies
These cookies are used to save your preferred language, settings, and personalization. They save you from having to set things up again on your next visit.
Analytics Cookies
These cookies are used to understand how users interact with the platform. This information is completely anonymous and is used only to improve the quality of our services.
You can control or delete cookies at any time from your browser settings. However, disabling essential cookies may cause some ck999 services to not function properly.
Data Retention Period
ck999 retains your information only for as long as necessary. Unnecessary data is securely deleted after a set period. Retention periods depend on the type and purpose of the data:
Active Account Data
Your profile information, gaming history, and transaction records are retained for as long as your account remains active. This information is essential for managing your account, processing bonuses, and managing VIP levels.
Closed Account Data
Even after an account is closed, transaction records and identity verification information are retained for a set period for legal compliance and fraud prevention purposes. After this period, the data is securely deleted.
Analytics & Log Data
Technical logs and anonymous analytics data are generally retained for a limited period for system security and performance monitoring, after which they are automatically deleted.
Your Rights & Controls
ck999 believes you should have full control over your own information. Your rights are described below:
- Data Access: You can request at any time to know what information we hold about you.
- Data Correction: You have the right to request correction of any inaccurate or outdated information in your profile.
- Data Deletion: In certain circumstances, you may request deletion of your information. However, some data may need to be retained due to legal obligations.
- Data Portability: You can request a copy of your personal information in a machine-readable format.
- Object to Processing: You may object to the processing of your information for specific purposes.
- Opt Out of Marketing: You can request to stop receiving promotional emails or messages at any time. However, important account-related notifications will continue to be sent.
To exercise any of the above rights, please contact our support team. We process all valid requests within a reasonable timeframe.
Protection of Minors
ck999's services are for users aged 21 and above only. We never knowingly collect information from minors.
An age verification process is followed at the time of account registration. If we are informed that a minor has created an account using false information, we will immediately close that account and take steps to delete the associated data. Parents and guardians are advised to remain vigilant and monitor minors' internet use.
Policy Changes & Updates
We may update this privacy policy from time to time due to business changes, legal requirements, or technological developments.
If any significant changes are made, we will notify you in advance via your registered email or through a clear notice on the platform. For minor editorial changes, the date on this page will be updated.
If you continue using ck999 after being notified of changes, this will be considered your acceptance of the updated policy. We recommend making a habit of reviewing this page regularly.
Contact Us
If you have any questions about this privacy policy, wish to exercise your data rights, or want to raise a concern, our support team is always ready to help.
24/7 direct assistance — available in Bengali and English
[email protected]
Support is available in both Bengali and English
We always strive to respond to your privacy-related requests promptly. Privacy requests are handled with priority over general support cases.